to rewrite a Business later, info in requirements read it carefully please to do the assignment correctly, also read the file uploaded its essential to the assignment

Assignment 3 – Responding to a claim and adjustment request

You are the owner of Associate Property Management. The following letter was drafted by one of your employees in response to a deposit refund claim from a prior tenant.

Dear Henry Spencer,

We read your letter, requesting your deposit refund. We couldn’t figure out why you hadn’t received it, so we talked to our maintenance engineer, as you suggested. He said you had left one of the doors off the hinges in your apartment in order to get a large sofa through the door. He also confirmed that you had paid him $5.00 to replace the door since you had to turn in the U-haul trailer and were in a big hurry.

This entire situation really was caused by a lack of communication between our housekeeping inspector and the maintenance engineer. All we knew was that the door was off the hinges when it was inspected by Sally Tarnley. You know that our policy states that if anything is wrong with the apartment, we keep the deposit. We had no way of knowing that George just hadn’t gotten around to replacing the door.

But, we have good news. We approved the deposit refund, which will be mailed to you from our home office in Teaneck, New Jersey. I’m not sure how long that will take, however. If you don’t receive the check by the end of next month, give me a call.

Next time, it’s really a good idea to stay with your apartment until it’s inspected, as stipulated in your lease agreement. That way, you’ll be sure to receive your refund when you expect it. Hope you have a good summer.

Your task

The letter is not written well; you need to rewrite the letter to Henry Spencer (19475 N. Main Street, McMinnville, OR 97128) before it can be sent out. Make sure you use correct letter format, including a letterhead and inside address.

Letter Format Requirements

1. Use Microsoft Word – this is to practice what you have completed in SIMNet.

2. Use Times New Roman 11 point font for the letter.

3. SINGLE SPACE the letter (this means either set Word to single space or use the “No Spacing” Style in the Word dashboard). Do not use the default spacing.

4. Use a 1” margin for the letter.

5. Use Block format for the letter (see Appendix B – page 563 for this format).

6. Create a letterhead for Associate Property Management (you can be as creative or basic as you want with the letterhead). Make sure to include all the necessary company information (company name, complete address, and phone number are minimum requirements for the letterhead).

7. Sign the letter with your actual name (and then use the title from the assignment).

8. Think about first impressions with the letter – how does the layout look from the reader’s point of view.

9. Will you include any notations (see the bottom of page 564)?

10. Turn the letter in as a WORD document – not as a PDF or from Google Docs. This needs to be a Word file. You will be graded on your use of Word in creating this document.

Hints to rewrite a strong letter:

– as necessary to provide the reader with as much information as necessary.