Toyota Motors Process Identification

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Toyota Motors Process Identification

Preparation

Before beginning this assessment, you should spend time reviewing key
information and beginning your research on the 2010 Toyota accelerator
crisis.

  • First, take time to read each of the assessments in this course.
    The first five assessments each represent a component of a typical
    operations improvement plan (OIP). The final assessment requires that
    you use the work you did in Assessments 1–5 to build a complete,
    cohesive OIP. The work you do in Assessment 1 will be the foundation
    for the first part of your OIP for Toyota’s organizational practices at
    the time of the accelerator crisis.
  • Next, research what OIPs can look like. Search online for examples
    that can help inform your thinking and research throughout this
    course. You may want to select a few examples to refer back to for ideas
    about structure and organization as you pull together your own
    information. Consult the Resources as you begin your research.
  • Finally, begin to research the case that is the focus of this and
    future assessments. In 2010, the Toyota Motor Corporation issued a
    product recall on thousands of vehicles with dangerously malfunctioning
    accelerators. The Toyota recall crisis was well documented in popular as
    well as professional publications. Using the Resources in this course,
    the Capella University Library, professional and news sites and
    publications, and the Internet, begin researching and gathering
    information on the following topics:

    • Toyota accelerator recall crisis.
    • The state of Toyota’s organizational processes prior to the recall crisis.
    • The organizational changes Toyota made in the months/years after the malfunctioning accelerators were discovered.

Instructions

For this assessment, write a report that addresses the following.

  1. Identify several (at least 3) of Toyota’s existing organizational
    processes at the time of the accelerator crisis. Any process within the
    organization can be considered. For each process you identify, write a
    short summary addressing the following specific topics. Be as thorough
    as possible, and cite your resources for the information you provide.

    • Description: Provide a brief description of the process.
    • Importance: What is the importance of the process to the Toyota organization?
    • Scope: What is the scope of this process (what is the breadth of its reach)?
    • Parties involved: What customers, as well as internal and external suppliers, are affected by this process?
    • Priority: What is the timeliness or urgency for resolving the issues involved in this process?
    • Benefits: What is the overall impact or benefit for Toyota in improving this process?
    • Cost: What are the costs to Toyota if the process is not improved?
  2. Select one of the processes you identified to use as the basis for
    the OIP you will construct in this course. Select a process that lends
    itself to an in-depth analysis and that is important to the Toyota
    corporation, and one for which information is readily available.
    Consider your own interests, as well. Then explain the following in your
    report:

    • Why you think this process should be addressed, focusing on the process’s particular importance to the organization.
    • Some of the innovative and sustainable solutions that could be developed to improve this process.

The work you do for this assessment will inform your work in future
assessments. You will also draw on it for the final, comprehensive OIP
that you will submit in Assessment 6.

Additional Requirements

  • Length of assessment: 3–5 typed, double-spaced pages.
  • Font and font size: Times New Roman, 12 point.
  • APA formatting: Format resources and citations are formatted according to APA style and formatting.

Online Resources-Operations Management

The following resources offer a foundational broad view of operations management.

You may want to search this blog for the following terms: automotive recalls, operations improvement, and strategic planning.

Case Study

The following case study is recommended for further examination of
the topics addressed in this assessment. You may wish to purchase it
from Thunderbird School of Global Management.

  • Greto, M., Schotter, A., & Teagarden, M. (2010). Toyota: The
    accelerator crisis [Case No. A09-10-0011]. Glendale, AZ: Thunderbird
    School of Global Management.
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