Toyota Motors Process Identification
Before beginning this assessment, you should spend time reviewing key
information and beginning your research on the 2010 Toyota accelerator
- First, take time to read each of the assessments in this course.
The first five assessments each represent a component of a typical
operations improvement plan (OIP). The final assessment requires that
you use the work you did in Assessments 1–5 to build a complete,
cohesive OIP. The work you do in Assessment 1 will be the foundation
for the first part of your OIP for Toyota’s organizational practices at
the time of the accelerator crisis.
- Next, research what OIPs can look like. Search online for examples
that can help inform your thinking and research throughout this
course. You may want to select a few examples to refer back to for ideas
about structure and organization as you pull together your own
information. Consult the Resources as you begin your research.
- Finally, begin to research the case that is the focus of this and
future assessments. In 2010, the Toyota Motor Corporation issued a
product recall on thousands of vehicles with dangerously malfunctioning
accelerators. The Toyota recall crisis was well documented in popular as
well as professional publications. Using the Resources in this course,
the Capella University Library, professional and news sites and
publications, and the Internet, begin researching and gathering
information on the following topics:
- Toyota accelerator recall crisis.
- The state of Toyota’s organizational processes prior to the recall crisis.
- The organizational changes Toyota made in the months/years after the malfunctioning accelerators were discovered.
For this assessment, write a report that addresses the following.
- Identify several (at least 3) of Toyota’s existing organizational
processes at the time of the accelerator crisis. Any process within the
organization can be considered. For each process you identify, write a
short summary addressing the following specific topics. Be as thorough
as possible, and cite your resources for the information you provide.
- Description: Provide a brief description of the process.
- Importance: What is the importance of the process to the Toyota organization?
- Scope: What is the scope of this process (what is the breadth of its reach)?
- Parties involved: What customers, as well as internal and external suppliers, are affected by this process?
- Priority: What is the timeliness or urgency for resolving the issues involved in this process?
- Benefits: What is the overall impact or benefit for Toyota in improving this process?
- Cost: What are the costs to Toyota if the process is not improved?
- Select one of the processes you identified to use as the basis for
the OIP you will construct in this course. Select a process that lends
itself to an in-depth analysis and that is important to the Toyota
corporation, and one for which information is readily available.
Consider your own interests, as well. Then explain the following in your
- Why you think this process should be addressed, focusing on the process’s particular importance to the organization.
- Some of the innovative and sustainable solutions that could be developed to improve this process.
The work you do for this assessment will inform your work in future
assessments. You will also draw on it for the final, comprehensive OIP
that you will submit in Assessment 6.
- Length of assessment: 3–5 typed, double-spaced pages.
- Font and font size: Times New Roman, 12 point.
- APA formatting: Format resources and citations are formatted according to APA style and formatting.
Online Resources-Operations Management
The following resources offer a foundational broad view of operations management.
- Ashkenas, R., & Chandler, L. (2013, October 1). Four tips for better strategic planning [Blog
post]. Harvard Business Review Blog Network. Retrieved from
- Foster, S. T., Wallin, C., & Ogden, J. (2011). Towards a better understanding of supply chain quality management practices. International Journal of Production Research, 49(8), 2285–2300.
You may want to search this blog for the following terms: automotive recalls, operations improvement, and strategic planning.
- Harvard Business Publishing. (n.d.). HBR blog network. Retrieved from https://hbrblogs.wordpress.com/
- Jeang, A. (2010). Optimal process capability analysis for process design. International Journal of Production Research, 48(4), 957– 989.
- Beers, Hamerman, Cohen, & Burger. (2015). Managing Your Business through a Crisis: 6 Steps to Success. Retrieved from: http://bhcbcpa.com/managing-your-business-through-…
- Russell, R. S., & Taylor, B. W. (2014). Operations and supply
chain management (8th ed.). Hoboken, NJ: Wiley. Available from the bookstore
- Value Creation Partners. (n.d.). Analyzing and improving operations. Retrieved from http://www.valuecreationpartners.com/training/anal…
- Yohn, D. L. (2014, February 6). Great brands never have to “give back”
[Blog post]. Harvard Business Review Blog Network. Retrieved from
The following case study is recommended for further examination of
the topics addressed in this assessment. You may wish to purchase it
from Thunderbird School of Global Management.
- Greto, M., Schotter, A., & Teagarden, M. (2010). Toyota: The
accelerator crisis [Case No. A09-10-0011]. Glendale, AZ: Thunderbird
School of Global Management.