GRADING RUBRIC MUST BE FOLLOWED
Develop a training plan for one of the role groups in the organization that will be responsible for implementing practice guidelines under the new organizational policy you presented in Assessment 3. Prepare an agenda for a two-hour workshop, and summarize your strategies for working with this group, the expected outcomes of the training, and why you chose this group to pilot the change.
In this assessment, you will build on the policy presentation work you completed in Assessment 3.
Your policy proposal presentation secured buy in and support from the stakeholder group you addressed. They are enthusiastic about implementing your proposed policy and practice guidelines. In an effort to help ensure a smooth roll out and implementation of your proposal, senior leaders have asked you to create and lead a training session for one of the role groups in the organization that will be responsible for enacting the new policy and practices.
In addition, senior leaders have asked you to develop and submit a training plan for review and approval before conducting the requested training session. They have also requested that you cite 2–4 credible sources that support your proposed training strategies, your intended approach to generating buy in and support from the group, and your plans for working with the group to facilitate implementation of the policy and practice changes.
As outcomes of this training session, participants are expected to:
- Understand the organizational policy and practice guidelines to be implemented.
- Understand the importance of the policy to improving health care quality or outcomes.
- Understand that, as a group, they are key to successful implementation.
- Possess the necessary knowledge and skills for successful implementation.
Training Plan Requirements
Note: The tasks outlined below correspond to grading criteria in the scoring guide.
As key elements of your training plan, senior leaders have asked that you:
- Develop strategies for engaging with the selected role group to ensure the group’s buy in, support, and preparedness to implement the changes in policy and practice guidelines. In a brief summary:
- Describe your evidence-based strategies for engaging with the group during the training session.
- Explain how you will ensure the group’s buy in, support, and preparedness.
- Explain why you chose this group to pilot your proposal.
- Identify the training activities and materials needed support learning and skill development and to prepare the group to successfully apply the new policy or practice guidelines to their work.
- Create an annotated agenda and outline for a two-hour training workshop.
- Explain how each proposed activity and individual item of training material in your workshop will support learning and skill development.
- Describe the policy and practice guidelines changes to be implemented.
- How will these changes affect the group’s daily work routines and responsibilities?
- What examples, activities, or materials could you provide to help illustrate or clarify the nature and scope of the changes in policy and practice guidelines?
- Justify the importance of the changes in policy or practice guidelines to improving the quality of care or outcomes that are related to this role group.
- Why are these changes important?
- How will these changes help improve the quality of care or outcomes?
- How could you help to illustrate the importance of improved quality of care or outcomes for the role group you will be training?
- Advocate for the importance of the role the group will play in implementing the changes in policy and practice guidelines.
- Why is the group’s buy in and support important in implementing the changes?
- Why is this group’s work important in implementing the changes?
- How could you help the group feel empowered by their involvement in implementing the changes?
- Interpret complex policy considerations or practice guidelines for the role group with respect and clarity.
- Does your training plan clearly lay out the expected outcomes of training for this role group?
- Communicate your strategies for engaging and training the role group in a professional and persuasive manner.
- Write clearly and logically, using correct grammar, punctuation, and mechanics.
- Integrate relevant sources to support your arguments, correctly formatting source citations and references using current APA style.
- Did you cite an additional 2–4 credible sources to support your strategies for engaging and training the role group?
Questions to Consider
When trying to implement a change in how people will be doing their work, it is important to ensure that they not only understand what they are expected to do and how they should go about it, but also to create buy in so that stakeholders willingly embrace policy, process, and practice changes.
Consider a group of health care workers, in your current or prospective organization, for which you might employ selected training strategies to address internal policy or practice changes.
- What training strategies would you use?
- How will these strategies help the target group implement the internal policy or practice changes?
- Have those training strategies been applied successfully in a similar context?
- How might these strategies help to create buy in and support from the group?
Training Strategies for Policy Implementation
This study evaluated differences in the implementation and results achieved with a variety of strategies.
- Dannapfel, P., Poksinska, B., & Thomas, K. (2014). Dissemination strategy for lean thinking in health care. International Journal of Health Care Quality Assurance, 27(5), 391–404.
This resource is helpful for understanding the consequences of introducing change, how to best implement new procedures and techniques, and how to evaluate success and to improve the quality of patient care.
- Grol, R., Wensing, M., Eccles, M., & Davis, D. (Eds.). (2013). Improving patient care: The implementation of change in health care (2nd ed.). Somerset, England: Wiley-Blackwell.
- Chapter 10, “Development and Selection of Strategies for Improving Patient Care.”
- Chapter 11, “Dissemination of Innovations.”
Engaging Specific Groups in Policy and Practice Change
This study evaluates how the ways in which health care employees conceptualize patient-centered care affects their implementation of transformational initiatives, and will be helpful in developing strategies for specific groups.
- Fix, G. M., VanDeusen Lukas, C., Bolton, R. E., Hill, J. N., Mueller, N., LaVela, S. L., & Bokhour, B. G. (2018). Patient-centred care is a way of doing things: How healthcare employees conceptualize patient-centred care. Health Expectations, 21(1), 300–307.
This article provides an example of specific group engagement by the American College of Cardiology (ACC), which convened a health care innovation summit to inform their ACC Health Policy Statement that intends to advocate, inform, and guide health care policies and programs related to new health care innovations.
- Bhavnani, S. P., Parakh, K., Atreja, A., Druz, R., Graham, G. N., Hayek, S. S., . . . Shah, B. R. (2017). 2017 roadmap for innovation—ACC health policy statement on healthcare transformation in the era of digital health, big data, and precision health. Journal of the American College of Cardiology, 70(21), 2696–2718.
This article discusses data displays and four quality improvement tools as strategies for change initiatives specific to hospital intensive care units.
- Gershengorn, H. B., Kocher, R., & Factor, P. (2014). Management strategies to effect change in intensive care units: Lessons from the world of business part II: Quality-improvement strategies. Annals of the American Thoracic Society, 11(3), 444–453.