https://gradehunters.net/wp-content/uploads/2021/04/logo-300x60.png 0 0 paul https://gradehunters.net/wp-content/uploads/2021/04/logo-300x60.png paul2021-06-07 12:02:162021-06-07 12:02:16matlab consider computer technical support center where personnel take calls and provide ser
In Matlab Consider a computer technical support center where personnel take calls and provide service. The time between calls ranges from 1 to 4 minutes, with distribution as shown in table 1.1. There are two technical support people – Able and Baker. Able is more experienced and can provide service faster than Baker. The distribution of their service times are shown in table 1.2 and 1.3. Rule: “Able gets the call if both technical support people are idle”. The problem is to estimate the system measures of performance in terms of: 1) The efficiency of Able. 2) The efficiency of Baker 3) The average caller delay.